Staff Training Videos
Help your staff improve customer service and successfully manage their time
Does proper staff training take a backseat to other matters? Even though you know that a well-trained staff is the bedrock every successful practice needs?
That’s why Law Office Videos were created by PINNACLE. These DVDs deliver effective training for both new and current employees — helping your staff confidently interact with clients and efficiently handle unique law office situations.
Seeing is believing for most people, and using a DVD presentation has several advantages:
- Material is presented carefully and consistently
- DVDs are a familiar, well-accepted training tool
- Your staff sees examples of proper and improper behavior
- Your staff learns the consequences of simple mistakes and sees easy and effective ways to avoid them
- DVDs help you save time training new employees
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When you use PINNACLE Law Office Videos with your staff, you see improvements — immediately. If for any reason these DVDs don’t work for you within the first 30 days, return them for a full refund of the purchase price.
There’s no substitute for solid training — your success depends on it. Order your Law Office Videos today! See available DVDs below, categorized by practice areas:
Civil Litigation
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Civil Litigation for Legal Support Staff-DVD
Back to TopHelp your legal support staff be a key part of the civil litigation process
Civil litigation is a complex subject and your legal support staff needs to understand the process and their roles in it. This DVD is designed to introduce them to civil litigation and to their duties and responsibilities as they follow a civil case involving a car-bike accident.
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Ethics
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Legal Ethics for Support Staff - DVD
Back to TopMake sure your support staff understands the ethical aspects of their jobs
This instructive DVD presents a variety of ethical and professional issues that arise in a law office. With it, you can prepare your staff for possible ethical situations they may face, and effectively demonstrate a variety of ways to handle and prevent ethical violations.
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Practice Management
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Dealing with Difficult Clients and Co-workers and the Stress They Cause - DVD
Back to TopTeach your staff to deliver top-notch service — no matter what
This DVD provides effective strategies for dealing with difficult people in the law office. Steps are suggested for better communication in the face of conflict, and personality styles are examined to shed light on why people act the way they do in certain circumstances — and what your staff can do to make encounters with them more productive.
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Delivering Exceptional Service to Clients - DVD
Back to TopSupport staff plays a critical role
Accurate dramatizations show your staff how to deliver exceptional client service, while the narration tells them why service is vital to success for a law practice — in addition to quality legal work. This DVD reminds staff that the firm with top-flight service will be rewarded with repeat business, increased referrals, and more satisfied clients.
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Law Office Confidentiality Parts I and II - DVD
Back to TopPrevent exposure of sensitive information
Don't let the release of private information from your law office jeopardize someone’s case – or life. Impress on your staff the ultimate importance of keeping information private by showing them Law Office Confidentiality. From telephone conversations and document filing to other client interactions, this DVD demonstrates that working in a law office is different than working in other offices.
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Legal Ethics for Support Staff - DVD
Back to TopMake sure your support staff understands the ethical aspects of their jobs
This instructive DVD presents a variety of ethical and professional issues that arise in a law office. With it, you can prepare your staff for possible ethical situations they may face, and effectively demonstrate a variety of ways to handle and prevent ethical violations.
More Info / Watch Sample
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Marketing for Legal Support Staff: Jay Foonberg's Proven Techniques - DVD
Back to TopClients have multiple options – make sure they choose your firm
To attract and retain clients in today’s competitive legal environment, you need the help of every staff member. In this motivating DVD, veteran attorney and marketing guru Jay Foonberg shows your staff how to transform themselves from “wet blankets” into “rainmakers.”
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Professional Communications in the Law Office: Telephones, Voicemail and Beyond - DVD
Back to TopWhen every call or message could help win a case
This DVD was created to introduce new staff members to the special rules and expectations that govern communication in the law office. It can also be used as a great refresher course to keep everyone on the same page. This training DVD offers demonstrations of essential professional communication skills necessary in a law office. From email to cell phones to voice mail, your staff will see how common sense, courtesy, and professionalism pay off for a law office
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Successful Time Management Strategies for Legal Support Staff - DVD
Back to TopThis informative DVD will show legal support staff how to successfully and efficiently handle tight deadlines, large volumes of work, and conflicting priorities. Your staff members will gain practical strategies they can put to immediate use. The goal of the DVD is to put them back in control of their schedules, and as a result, improve morale throughout your office
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Working in a Law Office: An Introduction - DVD
Back to Top
Professional Licensing
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Legal Ethics for Support Staff - DVD
Back to TopMake sure your support staff understands the ethical aspects of their jobs
This instructive DVD presents a variety of ethical and professional issues that arise in a law office. With it, you can prepare your staff for possible ethical situations they may face, and effectively demonstrate a variety of ways to handle and prevent ethical violations.
More Info / Watch Sample